At Purple Carrot, we understand that plans can change, and we are committed to making the cancellation process as simple and straightforward as possible. However, our practitioners do spend time preparing for your consultation therefore we do have a cancellation fee in place. 

Cancellation fees: There will be a fee of 50% of your consultation price if you do not show up for your appointment. There will be a fee of 25% of your consultation price if you cancel within 24 hours of your appointment.

You can cancel your consultation at any time up to 24 hours before the scheduled consultation time and you will not be charged a fee. 

If you need to cancel due to illness or a family emergency, please contact us as soon as possible at [email protected]

Yes. Purple Carrot offers 10% discount for students. Please bring proof of ID along to your consultation.

Some insurance policies cover all or part of appointments. Check your policy to see if it covers NZ Registered Dietitians or Nutritionists. You may have to pay at the time of your consultation but the team at Purple Carrot can email you an invoice so you can be reimbursed by your insurance company after.

Yes, of course! You can book a free discovery call so we can talk through your main issues. This ensures that you're booking with the most suitable Purple Carrot practitioner and that the direction you take is right for you.